When you CONTACT US with a question: We will respond within 24 hours with an answer. If we do not know the answer, we
will email you with that fact. We will attempt to find the correct information for your question and email you a
second time with that answer.
When you call with a question: Your call will be answered by a knowledgeable representative who will do everything
possible to make it a pleasant experience, and attempt to give you correct answers. If the representative does
not know the answer, he/she will attempt to find it and then return your phone call, within a reasonable time frame.
Live Chat box: While online, you will find our representatives are ready to answer your "live chat" questions, and if
unable to do so, will advise that they will find an answer and get back to you. At that time, please provide a way
the representative can get back in touch.
When placing your order with our "SECURE" shopping cart: (we use GeoTrust Security) (a gold PadLock will show in your I.E. browser url - upper right)
When using FireFox, you will see a 'blue' logo in the first portion of your browser - upper left, like this:
Every attempt has been made by our webmaster staff to ensure that this will be a pleasant experience. Each step
takes you to the next, until your final submission. You will then receive a confirmation of your order as an automated
response.
The order is then received at our main office and a representive reviews the order, places it with
the proper factory and emails an invoice copy to you in Acrobat PDF format for your review.
How do I know this site & shopping cart is Secure?
Our Miva shopping is "secure" and "safe" for you. It is an encrypted, secure, order processing center hosted with a
secure server (Miva Hosting) in CA. A quick check for any online store is to check your browser url line for a "padlock" emblem (normally in gold color) on the right side (when you are in checkout process). If it is showing, then you know your order is secure. We are also a member of the BBB (Better Business Bureau) and you can always click on the emblem on our site and see our status as a member. As a member, we must adhere to the rules and regulations to maintain our right to continue membership. We want you to check us out as we are proud of our personalized way of working with you, and wish you to see that for your own benefit. Also visit our
testimonial page and learn why we have so many repeat customers, who also refer us to their friends and families.
Credit Card Information:
Your credit card information is valuable and needs protection, therefore, we will never ask you to send your credit
card information via e-mail. Providing us with this information on our secure order forms ensures your protection. Or you
are welcome to call in your order on our toll free line. 1shop4u does not store your credit card information, once processed, it is deleted permanently. If you re-order, you will have to again supply your current credit card information.
Payment Methods:
CheckOut by Amazon: Amazon requires we capture payment within 72 hours - We will follow their directive.
Google CheckOut: We capture 50% of the order total at time of order, then balance the day item ships
PayPal: PayPal transactions have payment captured immediately
We are using PayPal as an extra safety, secure, way for all Credit Card Methods:
Visa, MasterCard, Discover, American Express, JCB - are authorized at time of order and amount is captured that day, per PayPal rules & regulations.
Checks: Orders are held until your check has cleared your bank, then order is processed and set up for shipping
When you place your order by phone:
Your call will be answered by a courteous, knowledgeable representative who will guide you every step of the way.
Your phone order will be a pleasant experience and one that will be personal in every way.
Within 30 minutes
you will receive an email confirmation and a Acrobat .pdf formatted invoice for your review, along with our phone
numbers, email address and the name of the representative with whom you spoke. Retain this information for your
personal records and feel free to call our toll free number - 866-801-2317 - or regular phone - 509-997-0204 - with any questions.
When you cannot receive a .pdf file (invoice) let us know and we will gladly send a hard copy invoice via USPS
Most Prices include Shipping and Handling - NO Surprises at CheckOut ( Continental USA only - AK, HI and foreign countries - contact us for quote)
METHODS OF SHIPPING
Federal Express
UPS
USPS
Common Carrier
(NOTE: Truck carriers offer "curb side service" only - should you need assistance bringing the items in, you will have to pay their fee for 'inside delivery'. Arrangements can be made with the carrier when they contact you.)
EXCEPTION: Craftique & Home Elegance - delivered by "White Glove" "Gold" service, which includes the following:
inside placement
2 flights of stairs
unpacking
debris removal
set up limited to 15 minutes and no usage of tools
With any shipment, by any carrier, if a box has signs of damage, it should be opened while the driver is still there, and if the item inside is damaged, a notation should be made on the delivery paperwork, or the item should be refused and you should then notify us by phone - 866-801-2317, or email - questions@14ushop.com .
International Shipping (see below after: ship time)
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Almost everything listed on our site is unconditionally guaranteed. (SIS Duvets/Sheets are not returnable)
(NOTE: You must call us for a RETURN AUTHORIZATION NUMBER before return can be made.)
Following Factory Policies (each is different), we will exchange, credit, or refund the cost of most items, depending on circumstances. i.e., if item is broken in transit, factory will exchange or replace broken parts; if you do not like the color, or just do not want it, then call for authorization to return; all returns are subject to the following:
Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping costs will be deducted from your return refund. In addition, our items carry a restocking fee which will be deducted from your return should you wish to return them. (see "return policy" below)
How we handle your complaint:
We understand and know that each of us is unique and that our individual issue is most important, and we attempt
to treat it as though it were our issue. We treat you as we would want to be treated. That being
Quickly Fairly Personally Respectfully to your satisfaction
Factory Involvement
Each Factory has their own policies that we must adhere to, and we will explain those with you in detail. The factories
we have chosen to work with also want you to be satisfied. Therefore, most complaints can be taken care of in a
quick, timely and satisfactory manner, to both yours and our satisfaction.
Better Business Bureau Member
As a member in good standing with the Better Business Bureau, we handle each complaint on an individual basis and if
you feel we have not taken care of you - you may contact the BBB and register your complaint with them. They in
turn contact us, and if we are at fault, they either site us, require us to fulfil our obligation and if we do not, they
terminate us as a member and we are no longer allowed to display their emblem on our pages. As long as we remain
a member in good standing, we have the right to proudly display their emblem and our membership with this United
States Organization.
Returns Any and all returns are handled on an individual basis and not as one group.
Our primary policy is: 1. If the item is damaged or has faulty workmanship, the factory will either replace or repair the item at their discretion. (Exception: SIS factory items, duvets, covers, sheets are not returnable) 2. If you want to return the item because you have changed your mind, or do not like the way it looks, the factory has
a 20% (twenty percent) restocking fee, plus you are required to pay all shipping charges, and you are responsible for
the item arriving at the factory in new and resellable condition. Make sure item is packed well and that you insure
return shipment. Any damages occuring during shipping will be your responsibility. 3. Refunds made by us will be via Company Check mailed to your address upon confirmation the item(s) have been
received in good condition by the factory. You must call us first for a return authorization number and the address for return - call toll free - 866-801-2317
4. NSF Checks and/or Credit Card Chargebacks
RETURNED CHECKS Any check returned by the bank will be subject to an additional $30 fee for processing
CREDIT CARD CHARGEBACKS We try our best to be accommodating and sometimes there is an issue with a product or a customer forgets about an item they purchased. Please call us first to discuss these issues. Should you choose to dispute a transaction with your credit card bank, and the bank rules in our favor, you will be billed a $30 fee for each chargeback you make.
5. All Items listed on our SALE page are FINAL - no returns.
